调度控制台

Most of businesses today must handle emergencies, either on a daily basis or in crisis situations. Businesses such as railway and airport industries, 能源供应商, 消防局, 警察局, court buildings or standard welcomes now needs to support an increasing number of calls, all of that in a secured and automated way.

The Alcatel-Lucent Enterprise 调度控制台 enables the presentation and selection of calls according to business processes and priority rules based on operators’ decision.

The solution is ideally suited for control centers, as well as environments where call qualification and call selection are needed.

Highlights

Visual and intuitive interface for operators to route calls, 管理队列(年代), 召开一次会议
Manage high volume of calls: Presentation and dispatch, by the operator, with priority rules
Web interface accessible from the desktop PC, touchscreen workstation
APIs for integration within a 3rd party control center application (such as SCADA supervision platform)

Features

Call supervision by one or multiple operators at the same time. The best suited operator can manage the call according to availability, context and expertise.
Multiple routing options to dispatch calls: Transfer, park, put in a queue, or conference
Conference (3-party with up to 60 participants) between several stakeholders with call control: Stop microphone, on-hold, 暂停会议监听, trader mode
基于类型的调用优先级, 等待时间(排队), 紧急的规则, geography, job profile
Speed dial/dial pad to distribute calls using pre-defined keys, call-by-name, or direct numbering
Access to the company LDAP directory
Call history to ensure all missed calls are tracked and can be called back
Administration module: Manage the operator console display, 使用模板进行配置, 统计数据生成
High-availability with ALE 调度控制台 server duplication and Alcatel-Lucent OmniPCX® Enterprise geo-redundancy